This Privacy Notice describes the LCS Control Solutions Ltd. policies and practices regarding its collection and use of your personal data and sets out your privacy rights.

We recognise that information privacy is an ongoing responsibility and so we will continually update this Privacy Notice to provide an up-to-date overview of what we do with your information. 

This policy was last updated on: 30 September 2022

In this Policy the following terms shall have the following meanings:

• “LCS/We/Us/Our”  means LCS Control Solutions Ltd.

• “Account”  means an account required to access and/or use certain areas and features of Our website https://lcscontrolsolutions.co.ukor service portals;

• “Cookie”  means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below;

• “Cookie Law”  means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;

• “Personal Data”  means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998 and EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”); 

Under current Data Protection Legislation (the General Data Protection Regulation 2016/679 (“GDPR”) and the Data Protection Act 2018) the data controller is ‘LCS Control Solutions Ltd.’ (LCS).

If you have any questions about this Privacy Notice, including any requests to exercise your legal rights (see your legal rights below), please contact us using the details set out below:

    Full name of legal entity: LCS Control Solutions Ltd.

    Registered Address: c/o Dove Accountants, 78 High Street, Uttoxeter, Staffordshire, England, ST14 7JD

    Registration Number: 12002680

    Data Protection Officer Email Address: dpo@lcscontrolsolutions.co.uk

You have the right to make a complaint at any time to the supervisory authority for data protection issues, the Information Commissioner’s Office of the United Kingdom (https://ico.org.uk/). We would, however, appreciate the chance to address your concerns before you approach the ICO so please contact us in the first instance.

This Notice covers how we collect and use your personal information. For example:

• When you visit or use our website, service portals or social media channels.
• When you use our services.
• When you provide to us your goods or services.
• When you contact us.
• When you interact with us a customer, client, supplier or other person with a business relationship with us.

The websites and service portals may include links to third-party websites and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

We may collect the following types of personal data from you, for the reasons stated below:

• Email address - we need this information in order to respond to your interest in our services or career roles
• Name and surname - we need this information in order to personalise our response to you
• Job title - we need this to determine your position within the Company and to ensure we communicate with the relevant people and to tailor communications to make them more relevant
• Company name - we need this to check if you are an existing customer, tailor or communications and to ensuring we are engaging with the right organisation
• Phone number - we need this information in order to respond to your interest in our services or career roles
• Postal address - we need this information in order to bill current customers and/or arrange visits as appropriate
• CV/resumé - we need this to determine if you would be a good candidate for LCS Control Solutions Ltd.
• Marketing and Communications Preferences – We need this to ensure that we use the most effective method of sending you marketing materials and your communication preferences

When you visit or use our website, service portals or interact with us through our digital channels, in addition to the information you provide to us directly, we may collect information sent to us by your computer, mobile phone or other access device.

Example Categories are listed below:

• Technical Data  - Internet Protocol (IP) address, operating system version, browser types and versions, time zone setting and location
• Profile Data - Details of purchases made, queries, comments, or complaints made
• Usage Data - Information about how you use our services and website; login data, Length of visit, number of page views, 
• Log information - Time and duration of your use of our digital channel

Unless we obtain your informed consent or it is otherwise required by law or in connection with a contract we have with you, we do not collect any Special Categories of Personal Data.

LCS has an interest in attending both, networking events and conference events. At such events LCS employees may be handed business cards of interested parties in our services, LCS will use the data for marketing and sales purposes where legitimate interest has been indicated.

Your personal data is processed in LCS Control Solutions Ltd. located in the United Kingdom.

We may use your data for different legitimate reasons and business purposes. We do not collect more information than we need to fulfil our stated purposes and will not retain it for longer than is necessary. 

Below you will find an overview of the purposes for which we may process your data:

• Management of relationship  - Customer feedback, ongoing requirements, billing, project management
• Improvement of website, services, marketing and relationships - Improve our service and keep website updated and relevant to needs of customers
• Recruitment - Reviewing applications, CVs, interviews and offers of employment.
• Security and protection of our interests/assets - Deploying and maintaining technical and organisational security measures, conducting internal audits and investigations
• Compliance with legal obligations - Disclosing data to government organisations or supervisory authorities as applicable, such as tax and national insurance deductions, record-keeping and reporting obligations, and other requests from government or other public authorities, responding to legal process, pursuing legal rights and remedies, and managing any internal complaints or claims
• Defence of legal claims - Establishment, exercise or defence of legal claims to which we are or may be subject

To be able to process your data, we may rely on different legal bases, including:

• Your consent (only when legally required or permitted). If we rely on your consent as a legal basis for processing your data, you may withdraw your consent at any time.
• The necessity to establish a contractual relationship with you and to perform our obligations under a contract.
• The necessity for us to comply with legal obligations and to establish, exercise, or defend our self from legal claims.
• The necessity to pursue our legitimate interests, including:
• To administer and generally conduct business within the Company.
• To prevent or investigate suspected or actual violations of law, breaches of a business customer contract, or non-compliance Auriga policies.
• The necessity to respond to your requests.
• The necessity to protect the vital interests of any person.
• Any other legal basis permitted by law.

We do not share any of your data except in the cases described here.

• If it is necessary for the fulfilment of the purposes described in this Policy, we may disclose your data to the following entities:
• Business Partners where doing so is necessary for the performance of our contractual relationship with you
• Business Partners where doing so is necessary for the completion of our contracted work 
• Service providers who provide LCS with IT and system administration services
• Professional advisers including lawyers, bankers, auditors and insurers
• HM Revenue & Customs (United Kingdom), regulators and other authorities
• Any third parties to whom we may choose to sell, transfer or merge parts of the LCS business or assets.

We require all third parties to respect the security of your Personal Data and to treat it in accordance with the law.

We do not allow our third-party service providers to use your Personal Data for their own purposes, and only permit them to process your personal data for specified purposes and in accordance with our instructions.

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance your information may be situated outside of the European Economic Area (EEA).

Whenever we transfer Personal Data out of the EEA, we adhere to the protections for international transfers approved by the European Commission.

Please contact us if you want further information on the specific transfer mechanism.

To protect your information, we will take appropriate measures that are consistent with applicable data protection and data security laws and regulations, including requiring our service providers to use appropriate measures to protect the confidentiality and security of your data.

We have put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorised way, altered or disclose.

In addition, we limit access to your Personal Data to those employees, agents, contractors and other third parties who have a business need to know.

They will only process your Personal Data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected Personal Data breach and will notify you and any applicable regulator if we are required to do so.

We will only retain your Personal Data for as long as is reasonably necessary to fulfil the purposes for which it has been collected (for details on these purposes, see above section “How do we use your data?”), including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

Please keep in mind that in certain cases a longer retention period may be required or permitted by law. The criteria used to determine our retention periods include:

• The amount, nature and sensitivity of the Personal Data
• The potential risk of harm from unauthorised use or disclosure of your Personal Data
• The purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, accounting and other requirements
• How long your Personal Data is needed to provide you with our services or to operate our business

We would like to remind you that it is your responsibility to ensure, to the best of your knowledge, that the data you provide to us, is accurate, complete and up to date. If the personal information which we hold about you needs to be corrected or updated, please let us know.

If you share other people’s information with us, it is your responsibility to collect such data in compliance with data protection and privacy legislation. For instance, you should inform such other people, whose data you provide to us, about the content of this Notice and obtain their consent.

Under the Data Protection Act 1998, and the GDPR from 25th May 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. A good explanation of them is available on the website of the Information Commissioner’s Office.

If you wish to exercise any of your legal rights, please contact us using the contact details set out in this Privacy Notice. You have a right to:

• Request access to your Personal Data
• Request correction of the Personal Data we hold about you
• Request erasure of your Personal Data, or for LCS to cease processing it (subject to certain exceptions)
• Request restriction of your Personal Data
• Request the transfer of your Personal Data to you or a third party
• Withdraw consent at any time where we are relying on consent to process your Personal Data
• Request that LCS stop using your Personal Data for direct marketing purposes.

For all of the above, please email dpo@lcscontrolsolutions.co.uk

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